Which adt alarm system do i have

Call Now Get ADT monitoring today. The equipment you get with other packages. With our Control package, you get everything included in the Remote package as well as a new camera with video monitoring.

What do you get with ADT monitoring? Homeowners insurance certificate ADT-monitored security could help you qualify for homeowners insurance discounts. Mover's savings package Customers who are moving may qualify for certain ADT monitoring specials.

How can we help? View All Results. Sorry, no results. Try refining your search or check out the suggested topics below:. How do I read my ADT bill? How can I replace my alarm system battery? How do I troubleshoot my system? How do I reset my password? How do I manage my account? Equipment FAQs. You can also find spare signs on Amazon. According to Waves. Certain content that appears on this site comes from Amazon.

Any price and availability information displayed on Amazon. Untrue, ADT auth dealers literally tell you its a contract when they run the credit. They go over it again with you at the end. So phone call you are told twice alone, not to mention confirm of appt email told me. As a new home owner, I made the mistake of letting myself get talked into buying a home security system by an ADT sales representative who came to my door.

I am writing this review in the hope of preventing others from making the same mistake I did. The contract I now find myself in and the monthly payments I will need to make for three years is completely my own fault for making a poor decision as a consumer. I have found my ADT service to be over priced and unnecessary. Wow What a joke!!! Horrible do not sign with these people they are crooks and should be investigated!

This is the worst company around. Very poor service fought with them for over 2 weeks to transfer to new place. They set appointments then never show up.

This started April 21 they finally showed up April 30 to remove the system put it in a plastic bag handed it to me said I will be back at 9 AM May 1 to install at new house. For the 4 time it was a no show. Finally showed up May 10 and half ass installed it. As of today we still up able to use it. I also found they charged my account. Whatever you do not use this worthless company unless you want all your stuff stolen due to ADT not being able to provide a good service of protecting you home and family.

ADT you are more then welcome to call me you have the number but you will not like the conversation. I give the same respect you give to me. So you know that it going to be a crappy conversation to match your crappy company service. I was told by moving we did not extend our contract. After moving a 2nd time I learned it was renewed without my notice.

I signed a waiver of installation but it was changed to a contract magically. We pay for security when in fact we are paying the thieves. Absolutely no integrity about ADT whatsoever. No punishment for the representative who lied either. Probably promoted for a good steal. Do not go with ADT. They are the epitome of bait and switch con artists and are not the least bit transparent with their sales, service, or promises.

After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely up front and honest on my end, the sales person completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.

Total garbage and lies. Lies, lies, and more lies. There are better services out there who will be transparent from the start. Oh well. I typically prefer to expend efforts on positive reviews, but after such a bad experience with ADT, I feel an obligation to share my experience with anyone who might be considering a home security system. We originally used ADT in a former home, and eventually switched to a different provider after a false alarm occurred while we were out of the country.

Upon our return, ADT technicians were never able to determine the root cause of the issue. Last year, we relocated to a new home and decided to give ADT another chance since the prior homeowner had used ADT and there was some existing equipment that we hoped to re-use.

In addition to the existing equipment sensors, etc that we re-used, we opted to add internal and external cameras, in addition to the garage door automation feature. We also realized that the technology was cumbersome and NOT user-friendly. For example, the internal and external cameras are on different systems and need to be accessed using two different apps.

We had trouble with the app for the external cameras, and when asking if there was a way to access the cameras via an internet browser on a computer, we were informed that the app was the only means for viewing. When installing our system, we were never advised that we should hook up a monitor to this system so that we could view activity.

I recognize that integrating this type of technology is complicated, but the other security system provider that we had previously used was able to combine all cameras into one system which could be viewed either via app or internet browser. It was the most recent technical problem that convinced me that using ADT was a big mistake.

When we installed our system, we added a new feature to automate the garage doors this was brand new and NOT using any of the old equipment left by the prior homeowners. The technician that was sent out replaced the associated equipment, and iit started working again. This time, the technician that was sent out informed me that my garage door opener brand is incompatible with ADT equipment and will continue to short circuit and burn out as a result.

There was no recommended fix for this problem, and that ADT only learned of this issue about a year ago. However, this equipment had been installed only a 3 or 4 months prior, so I do not understand why ADT would have allowed this installation if they knew about this issue.

After many hours spent trying to contact the right people within ADT to solve this problem, one of the customer service supervisors provided me with a statement credit and indicated that the manager at the local ADT office advised me to purchase a particular type of garage door opener at my own expense , which should then work with ADT equipment.

When I attempted to directly contact this local office manager in order to determine the exact equipment model to purchase, I left three voicemails, none of which were returned.

I exchanged an email with someone at ADT corporate, presumably about the frustrating situation, but when I inquired about HOW to get the local office manager to call me back, she also stopped responding I tried sending the email twice.

At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem.

I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.

Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. Its widely known any time you see a camera and an ADT logo on the house, you just need to toss something in front of the camera, and then come back 30 seconds later. How embarrassing to say the least. Though ADT Alarm may make most of their customers happy, they did not do so with this 1.

I continue to pay for a system that does not work. And I continue to get the runaround to get it fixed. My advice: Be aware and shop around. And stay away from contracts. When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account.

Recently, I spoke with a representative of ADT, followed up by a manager. The rep stated that she has numerous notes showing my attempts to get MY money back.

The manager basically said that I was owed the money, and after a brief hold, advised that they owed me nothing. She had passed away and the home was vacant, newly listed on the market. The intruder s returned the following evening and attempted to make entry again.

So when I called ADT on a Thursday I expressed that in order to sign the contract I would need assurance that installation could be done within a few days. The original Customer Care Manager promised me it would be done the next day. In the late evening before the apt. I received a voicemail that the branch manager had cancelled the appointment.

The third appointment was scheduled for the following Tues. I explained how I was reluctant to schedule a third time since it was a four hour commute time and I had to reschedule several meetings. That Monday, with no explanation, the branch manager again cancelled the install. ADT has three major problems that potential buyers should be aware of:. When I asked to speak to someone at the top of the organization chart, they could never identify anyone and I was not allowed to speak to a supervisor.

When I finally did receive a phone call after cancelling the contract, the number I was given, went directly to voice mail. I tried that person five times! Your safety is my number one priority. ADT should assign one customer care manager to each case and they should be able to follow up until the problem is resolved. To add insult to injury, ADT tried to blame me for the cancellations.

I spoke to eight customer care managers and was on the phone for more than 5. The branch officer would cancel the install even after I received the automated confirmation calls. We installed it ourselves. I was looking for a security system online and immediately ADT contacted me.

He said my card would not be charged until I signed up for the system. Really why? If i do go with a security system it will not be this company. Do not deal with this company. Sales rep promised to contact us within 30 days of initial hook up of services and equipment, with an offer for an additional camera.

He never contacted us. That never happened. I called ADT to ask if we can transfer the remainder of the contract to the new home owners. They told me that yes, we could. We just had to write a letter requesting the transfer of contract to the new home owner and that we and the new owner were to sign and date the letter. We were given an email address to which we were to send the signed letter. We did this. Within 2 weeks we received a reply by email stating that this is NOT and option and that we are to call a representative.

After much back and forth, he began to sympathize with me and agreed that I was misguided. He put me on hold to go discuss cancellation of the invoice and putting this behind us, with his manager. This company is garbage.